We are happy as long as our customers are happy with the product. If you aren’t, please let us know and we will try our best to resolve your issue.
Cancelling your order
Within 14 days of receiving the goods, you generally don’t need a reason for cancelling your order from us. To preserve health and hygiene, the product must be unopened, sealed and in its original condition.
To cancel, please contact us and we’ll provide return instructions where applicable.
Damaged or faulty products
If your order is damaged, defective, or otherwise not as described, please contact us with details of the issue. We might ask you to provide photos.
If your product is faulty, we’ll remedy the issue in accordance with UK law, which is usually a refund or a replacement.
Returns
Please return products in an appropriate condition and in original packaging where you can.
If you’re cancelling, you’re responsible for taking care of the goods while you have them.
Refunds
We’ll inspect the product and process any refunds that are due.
Refunds will normally be made with the same payment method you used.
In the case of cancellation, you might be responsible for the cost of return where permitted by law.
Need help?
Contact us for any questions related to refunds and returns.